Privacy Policy

Hereinafter, we inform you about the nature, scope, and purpose of the processing of your personal data when using our shop at the address "www.livishome.com". Personal data is any information relating to an identified or identifiable natural person.

1. Controller

The controller within the meaning of the EU General Data Protection Regulation (GDPR) is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data. For the personal data processed in this shop, the controller within the meaning of the GDPR is: LiVi Home GmbH, Pankstrasse 8, 13127 Berlin, email service@liviberlin.com (hereinafter "we").

2. When you visit our website

When you visit our website, our server collects the following information from your device: browser type and version, operating system, the previously visited website ("referrer"), IP address, and time of page access.

We collect and process this data to ensure the smooth operation of our website and to detect, prevent, and prosecute any misuse of our services. Furthermore, we use the collected data for statistical purposes, for example, to evaluate which devices and browsers our shop is accessed with, in order to continuously adapt and improve our offer to the needs of the users on this basis. This data processing takes place on the basis of Article 6(1)(f) GDPR.

We delete all the aforementioned personal data no later than twelve months after their collection.

3. When you order from us

When you place an order in our shop, we process your name, delivery address, and your email address, as you provide them during the ordering process. Insofar as you voluntarily provide further data with your order (e.g., a different billing address or a telephone number), we also process this data.

We process this data electronically for the proper fulfillment of the contract, in particular for delivery, invoicing, payment booking, and the processing of returns and complaints. This data processing takes place on the basis of Article 6(1)(b) GDPR.

We keep this data stored until all mutual claims arising from the respective contractual relationship with you have been fully settled and the commercial and tax law retention periods to which we are subject have expired.

For a contract to be concluded between you and us, it is necessary for us to receive your name, delivery address, and email address. The necessity of providing this data arises from legal provisions (e.g., Section 312i(1) No. 3 BGB, Section 14(4) UStG). Therefore, you cannot conclude a contract with us without providing this data.

When deciding on the conclusion of a contract, we do not use automated decision-making and profiling.

4. Customer Account

You can optionally create a customer account in our online shop. The necessary data processed by us for this purpose can be found in the input mask for opening the customer account. The customer account is only set up at your request. The legal basis is therefore your consent in accordance with Article 6(1)(a) GDPR. We keep the personal data associated with the customer account stored until you delete the customer account or ask us to delete it. For personal data from already concluded contracts, the retention periods as set out in the "When you order from us" section apply, regardless of the existence of the customer account.

5. Delivery and Payment

If we send physical goods based on the purchase agreement, we transmit the name and address of the recipient and, if you have consented thereto, your email address, to Deutsche Post (Deutsche Post AG, 53113 Bonn) or DHL (DHL Paket GmbH, 53113 Bonn) as shipping service providers, for the purpose of delivering the shipment to you, possibly including a prior email notification about the estimated delivery time, and for the purpose of a possible return of your shipment to us, based on Article 6(1)(b) GDPR.

For the payment of your purchase, the payment service provider you have chosen collects and processes your name, your email address, your card or account number, and/or other data, as required for the payment method you have chosen. In this respect, the contract and data protection provisions of the payment service provider you have chosen apply additionally.

When we receive a payment, we process the data transmitted to us by the payment service provider.

If we receive a bank transfer to our account, we process in particular the name of the transferring account holder, the account number (IBAN and BIC), and the purpose of the transfer transmitted with it.

The processing takes place on the basis of Article 6(1)(b) GDPR. We keep this data stored until all mutual claims arising from the respective contractual relationship with you have been fully settled and the commercial and tax law retention periods to which we are subject have expired.

6. Processor

As a technical service provider for the operation of our website on the Internet, we use the services of Strato (Strato AG, 10587 Berlin) as a processor in accordance with Article 28 GDPR.

7. Contact

If you use the contact form on our website, we process the data you enter into the form, in particular your name, your email address, and your message.

If you send us a message by email, we store your message with the sender data transmitted with it (name, email address, and, if applicable, other information added by your email program and the transmitting servers). For the receipt, storage, and sending of emails, we use an email provider who acts as a processor for us in accordance with Article 28 GDPR.

The legal basis for this data processing is our legitimate interest in answering your message and being able to respond to any follow-up questions from you (Article 6(1)(f) GDPR). We delete the data collected with your message no later than twelve months after the last communication with you regarding your request, subject to the regulation in the following paragraph.

If you submit a legally relevant declaration regarding the contractual relationship (e.g., a revocation or a complaint), the legal basis for the processing, regardless of the transmission method, is also Article 6(1)(b) GDPR. In such a case, we delete the data related to your declaration as soon as all mutual claims from the contractual relationship have been finally settled and the commercial and tax law retention periods have expired.

8. Newsletter

If you have subscribed to our newsletter, we will inform you by email about new offers and features of our shop. You will receive no more than one newsletter per week. You can object to the use of your email address for advertising purposes at any time informally, without incurring any costs other than the transmission costs according to the basic rates.

This data processing is based on your consent in accordance with Article 6(1)(a) GDPR. If you revoke your consent to the use of your email address for advertising purposes, we will delete your email address from our newsletter distribution list.

9. Comments and Reviews

If you write a comment or review about one of our products in our shop, we will publish your contribution in the corresponding place on our shop website together with your username, for which you can also provide a pseudonym. To counteract misuse of our offer, we store the IP address of the device from which you write for a period of twelve months (Article 6(1)(f) GDPR). We reserve the right to delete factual or thematically inappropriate contributions at any time. Otherwise, we only delete published contributions at the request of the respective author.

10. Use of Cookies

When you visit our shop, we place one or more "cookies" on your device. A cookie is a small text file that allows us to recognize your device when you visit our shop again at a later time. With the help of cookies, we can also analyze certain user behavior, e.g., which products you view, how long you stay on our site, and when and how often you return to our shop. We delete a stored cookie no later than twelve months after your last visit to our shop.

This data processing takes place on the basis of Article 6(1)(f) GDPR for the purpose of better aligning our product offering with the wishes of our shop visitors and optimizing the functions of our shop and the efficiency of advertising measures.

You can prevent the creation of cookies by going to the cookie settings of your internet browser and objecting to the creation of cookies there for our site or for all websites. You can also delete cookies that have already been set there.

11. Social Media

Social media buttons may be displayed in our shop; they can be recognized by the logos of the social media platforms (hereinafter "platforms") (Facebook: "f" logo, Instagram: square camera). These are links to the respective platforms based in the USA. Clicking on such a link calls up the website of the respective platform, whereby the IP address of the calling device and the address of the page from which the link is made ("referrer") are transmitted to the called platform in the USA. However, we do not collect or process any data ourselves in connection with the social media buttons.

12. Your Rights

Regarding the personal data we process about you, you have the following rights:

You have the right to request confirmation from us as to whether personal data concerning you is being processed. If this is the case, we will inform you about the personal data stored about you and further information in accordance with Article 15(1) and (2) GDPR.

You have the right to have inaccurate personal data concerning you rectified without undue delay. Taking into account the purposes of the processing, you also have the right to have incomplete personal data completed – including by means of providing a supplementary statement.

You can request from us the immediate erasure of personal data concerning you under the conditions of Article 17(1) GDPR, unless its processing is necessary in accordance with Article 17(3) GDPR.

You can request from us the restriction of the processing of your data if one of the conditions of Article 18(1) GDPR is met. In particular, you can request the restriction instead of erasure.

We will communicate any rectification or erasure of your personal data or restriction of processing to all recipients to whom we have disclosed personal data concerning you, unless this proves impossible or involves disproportionate effort. We will also inform you about these recipients if you request it.

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from us, where technically feasible.

Insofar as data processing is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

RIGHT TO OBJECT: ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO PROCESSING OF PERSONAL DATA CONCERNING YOU; this right to object applies to data processing that is carried out on the basis of Article 6(1)(f) GDPR for the protection of legitimate interests on our part or by a third party, unless your interests or fundamental rights and freedoms that require the protection of personal data override them. If you exercise your right to object, we will no longer process the data concerned, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defense of legal claims.

IN THE EVENT THAT WE PROCESS PERSONAL DATA FOR DIRECT MARKETING (E.G., NEWSLETTERS), YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING, WITH THE CONSEQUENCE THAT WE WILL NO LONGER PROCESS YOUR DATA FOR THESE PURPOSES.

If you believe that the processing of your personal data violates the GDPR, you can lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement. This does not preclude other administrative or judicial remedies.