Shipping, Returns, Exchanges

How long does it take for my order to ship?

We do our best to ensure that your order reaches you as quickly as possible! After receipt of payment, our delivery time is approx. 3-5 working days. Please remember that weekend days do not count as working days. You will receive an email containing a link with which you can easily track your order.

How much does shipping cost me?

Standard Shipping

We only ship insured, as this is the only way we can guarantee the arrival of your order. Insured shipping costs €5.99 within Germany and €12.99 within Austria, Italy, and France. Shipping to Switzerland and other international destinations costs €23.99.

Express Shipping

Benefit from the speed and reliability of our shipping partner DPD. Express deliveries are only available to addresses within Germany and will be delivered to you on the next business day if you place your order Monday - Friday before 2 PM. Express delivery (excluding deliveries to parcel lockers) is only possible on the German mainland.

Please note that orders placed on a Saturday will not be delivered until the following Tuesday (not Monday!).

Express delivery costs €12.99.

How can I return items I ordered?

RETURN PERIOD

You can return your items to us at any time within 14 days. The goods must be handed over to the shipping carrier on the 14th day at the latest. Please register your return online in your customer account and avoid unnecessary costs if the return period is exceeded.

RETURN SHIPPING COSTS

You bear the return shipping costs yourself. We recommend insured shipping. We will process your return within 2-5 business days of receipt.

CONDITION OF ITEMS

Please note that we only accept returns of new goods – unworn, unwashed, undamaged, and in original packaging or with tags. Trying an item on once is not considered worn.

If the goods are damaged due to excessive use (not just inspection) or significantly altered (crinkled), a deduction for loss of value may be applied. In such cases, we reserve the right to claim compensation for damage.

The return address for returns is:

LiVi Home GmbH

Pankstraße 8

13127 Berlin

Germany

I accidentally ordered the wrong item...Can I still change my order?

You can change your order as long as it has not yet been shipped. To do so, simply contact our customer service: Kundenservice@livishome.com. Our customer service will be happy to help you quickly.

For an exchange, you send the goods back to us at your own expense and can then place a new order.

Please note that we unfortunately cannot process any shipping inquiries via Instagram or other channels.

My order arrived faulty/incomplete... What can I do?

If you have received a faulty product or an incomplete order, please contact our customer service immediately: Kundenservice@livishome.com. Our team does everything to process your order carefully. Of course, errors can unintentionally occur even with us.

We will find a quick and uncomplicated solution for this!

Product Questions

How do I properly care for my items?

Proper care is important so that you can enjoy our products for a long time. In the product description, you will find individual tips and recommendations on how to care for your chosen product.

How do I find our correct size?

Our items are designed to grow with your child, which is why we produce in dual sizes. This way, you can enjoy our products for longer. The clothing therefore runs a bit larger, so for particularly slim children, we recommend ordering one size smaller.

The oversized sweaters have an oversized fit, which is why we recommend your current size here. The hoodies/sweaters are true to size.

Here you will find our detailed trouser measurements:

Trouser Measurements:

Size 86
Inseam length approx. 34 cm - including leg cuffs approx. 14 cm
Outseam length approx. 46.5 cm - without the waistband
Waistband width | height (waist) approx. 18.5 cm | approx. 10 cm
Size 98
Inseam length approx. 40 cm - including leg cuffs approx. 16 cm
Outseam length approx. 53 cm - without the waistband
Waistband width | height (waist) approx. 18.5 cm | approx. 11 cm
Size 110
Inseam length approx. 47 cm - including leg cuffs approx. 17 cm
Outseam length approx. 60.5 cm - without the waistband
Waistband width | height (waist) approx. 20 cm | approx. 14 cm
Size 122
Inseam length approx. 56 cm, of which the leg cuff is approx. 22 cm
Outseam length approx. 72 cm - without the waistband
Waistband width | height (waist) approx. 22 cm | approx. 14 cm
Size 134
Inseam length approx. 62 cm, of which the leg cuff is approx. 24 cm
Outseam length approx. 80 cm - without the waistband
Waistband width | height (waist) approx. 24 cm | approx. 15 cm

Are the items in the shopping cart automatically reserved for me?

Unfortunately, the items you've selected in your shopping cart are not automatically reserved. Especially during sales, you need to be quick. We cannot restock sold-out items.

Sustainability

How do you produce?

We produce fairly and sustainably with our LiVi BERLIN team in Berlin. We are proud to handcraft each garment with great love. With our amazing team, we have created a fair and comfortable working environment to fulfill your wishes every day with joy!

What are you doing for a more sustainable world?

We use only certified fabrics to guarantee the best possible quality and comfort for your little ones. Our fabrics are free from any harmful substances. We want your little ones to feel comfortable and conquer the world in our clothes.

We produce for you in Berlin.

We pack all our orders without plastic to help our world become more sustainable.

We are also happy to combine your orders to save packaging, cardboard, and costs. Just let us know.

What size is the right one?

Our cuts are deliberately designed to be a little more generous, so that children can move freely and our pieces can accompany them for a particularly long time. Therefore, we recommend choosing the current size. For reliable guidance, we have carefully recorded all measurements in our size charts. If something still doesn't fit perfectly, you can, of course, return your order within 14 days.

TO SIZES